Ease into the day with coffee, breakfast, and meaningful conversations. This is your chance to connect early, meet peers, and set the tone for the sessions ahead.

Kick things off with a high-energy keynote that explores the trends reshaping customer experience and the strategies defining what’s next in CX innovation.

Senior leaders share how they’re driving customer-first transformations—balancing tech, people, and strategy to deliver lasting business impact.

Turn insights from the morning keynotes into action with curated conversations that connect you to peers facing the same CX challenges.

Recharge and refuel with lunch while continuing the conversation in a relaxed setting.

Hear directly from partners and customers who are putting innovative solutions into action - what’s working, what’s not, and the lessons they’ve learned along the way.

Cut through the hype. Leaders share how they’re actually using AI in customer experience, what’s delivering results today, and where they see the biggest opportunity.

We’ll wrap with a keynote that ties together the day’s biggest themes and leaves you with actionable insights to bring back to your business.

Unwind, mingle, and deepen connections over drinks. A perfect way to close the day with both new insights and new relationships.