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Ease into the day with coffee, breakfast, and meaningful conversations. This is your chance to connect early, meet peers, and set the tone for the sessions ahead.
Kick things off with a high-energy keynote that explores the trends reshaping customer experience and the strategies defining what’s next in CX innovation.
Senior leaders share how they’re driving customer-first transformations—balancing tech, people, and strategy to deliver lasting business impact.
Turn insights from the morning keynotes into action with curated conversations that connect you to peers facing the same CX challenges.
Recharge and refuel with lunch while continuing the conversation in a relaxed setting.
Hear directly from partners and customers who are putting innovative solutions into action - what’s working, what’s not, and the lessons they’ve learned along the way.
Cut through the hype. Leaders share how they’re actually using AI in customer experience, what’s delivering results today, and where they see the biggest opportunity
We’ll wrap with a keynote that ties together the day’s biggest themes and leaves you with actionable insights to bring back to your business.
Unwind, mingle, and deepen connections over drinks. A perfect way to close the day with both new insights and new relationships.
Doors open for check-in, breakfast, and networking
Ease into the day with coffee, breakfast, and meaningful conversations. This is your chance to connect early, meet peers, and set the tone for the sessions ahead.
Opening Keynote
Kick things off with a high-energy keynote that explores the trends reshaping customer experience and the strategies defining what’s next in CX innovation.
CX Executive Panel: Leading transformation through customer experience
Senior leaders share how they’re driving customer-first transformations—balancing tech, people, and strategy to deliver lasting business impact.
Guided Networking
Turn insights from the morning keynotes into action with curated conversations that connect you to peers facing the same CX challenges.
Onsite Lunch
Recharge and refuel with lunch while continuing the conversation in a relaxed setting.
Partner and Customer Panels and Talks
Hear directly from partners and customers who are putting innovative solutions into action - what’s working, what’s not, and the lessons they’ve learned along the way.
Executive Panel: AI in CX: Real talk from real leaders
Cut through the hype. Leaders share how they’re actually using AI in customer experience, what’s delivering results today, and where they see the biggest opportunity.
Closing Keynote
We’ll wrap with a keynote that ties together the day’s biggest themes and leaves you with actionable insights to bring back to your business.
Social Happy Hour
Unwind, mingle, and deepen connections over drinks. A perfect way to close the day with both new insights and new relationships.
We can’t wait to host you for a full-day experience at Playa Studios in Culver City.
A high-level agenda is outlined below with more details to be shared closer to event.
Ease into the day with coffee, breakfast, and meaningful conversations. This is your chance to connect early, meet peers, and set the tone for the sessions ahead.
Kick things off with a high-energy keynote that explores the trends reshaping customer experience and the strategies defining what’s next in CX innovation.
Senior leaders share actionable insights on how bold CX decisions can reshape operations, scale without losing quality, and balance technology with the human touch to build lasting customer loyalty.
Recharge and refuel with lunch while continuing the conversation in a relaxed setting.
This fireside chat with Everlane will showcase how CX evolves from service to strategy, rooted in transparency, adaptability, and growth. You will gain perspective on how Everlane’s CX team strengthens customer trust, innovates through change, and turns support into a driver of loyalty and revenue.
This panel with Aplazo will offer a grounded look at what it really takes to implement AI in customer experience. Through real-world examples, Maria Jimena Cerda Vizuett will share how Aplazo prepared its teams, defined early success, and built a culture of intentional AI adoption. You will leave with practical lessons for balancing efficiency, empathy, and measurable business impact.
This session gives you the chance to connect with peers at similar stages of AI adoption. Through guided discussion, they’ll compare approaches, share lessons learned, and explore what it takes to move from experimentation to scale with confidence and clarity.
We’ll wrap with a keynote that ties together the day’s biggest themes and leaves you with actionable insights to bring back to your business.
Unwind, mingle, and deepen connections over drinks. A perfect way to close the day with both new insights and new relationships.
We can’t wait to host you for a full-day experience at the beautiful Playa Studios in Culver City.
A high-level agenda is outlined below with more details to be shared closer to event date.
Doors open for check-in, breakfast, and networking
Ease into the day with coffee, breakfast, and meaningful conversations. This is your chance to connect early, meet peers, and set the tone for the sessions ahead.
Kick things off with a high-energy keynote that explores the trends reshaping customer experience and the strategies defining what’s next in CX innovation.
CX Executive Panel: Leading transformation through customer experience
Senior leaders share actionable insights on how bold CX decisions can reshape operations, scale without losing quality, and balance technology with the human touch to build lasting customer loyalty.
Networking Lunch
Recharge and refuel with lunch while continuing the conversation in a relaxed setting.
Transparency, Trust, and Growth: Everlane's CX Story
This fireside chat with Everlane will showcase how CX evolves from service to strategy, rooted in transparency, adaptability, and growth. You will gain perspective on how Everlane’s CX team strengthens customer trust, innovates through change, and turns support into a driver of loyalty and revenue.
Executive Panel: AI in CX: Real talk from real leaders
This panel with Aplazo will offer a grounded look at what it really takes to implement AI in customer experience. Through real-world examples, Maria Jimena Cerda Vizuett will share how Aplazo prepared its teams, defined early success, and built a culture of intentional AI adoption. You will leave with practical lessons for balancing efficiency, empathy, and measurable business impact.
The Future of AI in Customer Experience
This session gives you the chance to connect with peers at similar stages of AI adoption. Through guided discussion, they’ll compare approaches, share lessons learned, and explore what it takes to move from experimentation to scale with confidence and clarity.
Closing Keynote
We’ll wrap with a keynote that ties together the day’s biggest themes and leaves you with actionable insights to bring back to your business.
Social Happy Hour
Unwind, mingle, and deepen connections over drinks. A perfect way to close the day with both new insights and new relationships.
